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Mobile Mechanics

1. Willing to provide a written quote up-front

In fact, this is actually a trait of all good mechanics. If your mechanic has a wide experience in major makes and models, doing car repairs and services of all different types, then they can accurately estimate how long a job will take. This gives you the peace of mind of knowing exactly what your liabilities will be at the end of the job, and is a prerequisite of all good mobile mechanics.

2. Good communication skills

By this, we don’t mean that your mechanic tells you his life story in a poetic and dramatic manner … we mean that he is able to clearly communicate the problem to you, and support his diagnosis with visual examples where it’s possible. For example, “Look at how gunky the spark plugs are – the reason it wouldn’t start is because there was no spark to ignite the fuel”. Your mobile mechanic should communicate to you things like:

o Why the problem occurred
o How the problem occurred
o The extent of the damage to your system
o What needs to be done to make your car driveable
o What will need to be done in the short, medium and long term to ensure your car stays in good working order
o How you can fit repairs in with your budget – they will create a priority schedule for you.

3. They offer a warranty

Professional, expert mobile mechanics will always offer a warranty. The best will give an equal warranty on all parts and labour, of up to 12 months or 20,000 kilometres. If you choose a nationwide brand, then your warranty can be honoured no matter what your location if there is ever a problem. Additionally, you know you’ve found a good mobile mechanic when they trust your opinion when you ring for a warranty claim, and remain completely solution-focused (no blame storming!).

Many mobile mechanics can also repair and service new cars without affecting the dealer’s statutory warranty.

4. No travel time charges

Mobile mechanics already save on overheads by not having a workshop – but they necessarily incur travel costs with that business model. A reliable, reputable company won’t charge you for the travel time to get to your vehicle – they’ll include it as part of their business expenses.